Original topic:

S21 FE 5g call drop issue

(Topic created on: 02-01-2022 08:00 PM)
3221 Views
nikhilran
Active Level 1
Options
Galaxy S
I have been using this phone for last 3 weeks and i am seeing 70% of my calls getting dropped since day1 of switching to this phone. It's an Airtel sim. Never had this problem before.
Previously I was using S10 lite, and same Airtel sim. 
Anyone facing the same issues and got some fix for this. 
9 Comments
Galaxy S
I had issues but now didn't face like these issues
Try turning VoLTE off
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Ionisedatom
Active Level 6
Galaxy S
Android 12 is having issues currently
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jssblr
Active Level 2
Galaxy S
Switch off Wi-Fi callind. I had the same issue, after switching off wifi calling i am able to receive all calls
nikhilran
Active Level 1
Galaxy S
Switching wifi calling and network selection to LTE and below helped. Thanks all.
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nikhilran
Active Level 1
Galaxy S
I realized that my wifi router has two singals (5g and no 5G). So my phone was very frequently changing between these 2 wifi options. This was draining my battery as well as causing the call drops. Had to disable wifi calling and forget one signal. Now it's stabilized. But this should be fixed from samsung side also.
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cs-member13
Expert Level 4
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We apologize for the inconvenience you are facing. We understand your concern and will help you resolve this. Kindly follow the below steps to resolve your issue:

Check device network mode settings
Please follow the below steps.

Step1: Navigate to apps screen and tap on Settings.
Step2: Tap on Connections.
Step3: Tap on Mobile networks.
Step4: Tap on network mode SIM1 or SIM2.
Step5: Select network mode.

Note: We recommend to set device network mode as LTE/3G/2G (auto connect) mode.

Check network operator settings
Kindly set device network operator as "Automatically".

Please follow the below steps.

Step1: Navigate to apps screen and tap on Settings.
Step2: Tap on Connections.
Step3: Tap on Mobile networks.
Step4: Tap on Network operators.
Step5: Select automatically.
Note: We recommend to set device network operators as LTE/3G/2G (auto connect) mode.
Step6: Tap on OK.
Step7: Registered on network.

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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covertoperator
Beginner Level 2
Galaxy S
Dude what's the use bro. Most people would have already tried what you are saying here, give some useful info, such disappointment from samsung
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DLSS
Beginner Level 2
Galaxy S

I had the same problem with Wi-Fi calling not working reliably on my new S21 FE. The calls were being dropped mid-call after  1-3 minutes. 

In my case it turned out to be caused by the hardware NAT on the ASUS router. Disabling hardware NAT for Wireless LAN on the router solved the issue. 

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megha1984
Beginner Level 2
Galaxy S
Facing call drop with jio 5g Sim in Samsung galaxy S21 fE 5G
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