Original topic:

S21 FE 5G Front camera issue after recent security update

(Topic created on: 01-29-2023 12:44 AM)
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Bugsfinder
Active Level 3
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Galaxy S
Hello,

I am facing issue with samsung galaxy s21 fe mobile front camera issue after below update.

Build number TP1A.220624.014.G990EXXU3DVL1 SE for Android status Enforcing SEPF_SM-G990E_12_0001 Tue Dec 06 10:46:27 2022 Knox version Knox 3.9 Knox API level 36 Knox ML 1.3 DualDAR 1.5.0 HDM 2.0-17 Service provider software version SAOMC _SM-G990E_ODM INS _13_0014 INS/INS,INS/INS Security software version MDF v3.2 Release 1 BT V1.0 Release 1 WLAN V1.0 Release 2 VPN Client v2.4 Release 1.0 ASKS V5.8 Release 20221027 ADP V3.0 Release 20191001 FIPS BoringSSL V1.7 FIPS SKC V2.2 FIPS SCrypto v2.6 FIPS FMP v3.0 SMR Dec-2022 Release 1 Android security 

When i enable 5G in netwrok setting and once 5G appear on the netwrok setting, the front camera getting hang and getting error of camera failed.

At same time if i enable 4G Services in netwrok mode, the front camera start working normal without crashing.

Samung please resolve the issue at earliest.


Hiren_HR
Active Level 2
Galaxy S
Here is SS.Screenshot_20230131_194029_Camera.jpg
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Bugsfinder
Active Level 3
Galaxy S
Hello,

Is there any solution?
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Bugsfinder
Active Level 3
Galaxy S
Please report to samsung...i can see there is no response from samsung team
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Hiren_HR
Active Level 2
Galaxy S
Can you please tell us where to report?
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pn97
Active Level 1
Galaxy S
Same issue
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cs_member8
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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Bugsfinder
Active Level 3
Galaxy S
Update:

After the 7th Feb 2022 update the issue remain same
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Hiren_HR
Active Level 2
Galaxy S
Shittt man 🤬
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Bugsfinder
Active Level 3
Galaxy S
Your issue resolved?
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Hiren_HR
Active Level 2
Galaxy S
Still facing the same issue..😒
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