At that time I did not pay attention, but when I came home and looked carefully, I found that the shop owner cheated me when I took the phone, the box was open, but when asked, he said that it was opened to show the customer and There is only one such phone left in the whole district, so I bought it, what should I do now? phone
But the shopkeeper should do this, if we buy something, then we buy the trust of not only the company but also the shopkeeper. The company can take action against such people. So that if the company does not change my phone, then the customer will think of going to the new center, thank you
Now nothing can be done. Go to that shopkeeper and ask for other phone from samsung or any android phone at same price. If he let you do this then the problem can be solved if not buy another one or live with the used one.
Did you buy from a Samsung store?(A store which sells ONLY Samsung phones)
Also, you should've realised he is not genuine when he said that "it's the only phone in the whole district". That's such a bad lie. Even in that case, if he opened the box, it's his loss. You should have got either a big discount for buying an already opened box or nobody should buy it in such state. I mean the phone is already available online for a huge discount, then why are you guys going for such offline purchase? At least make sure to check the seal of the box before purchasing. Who knows how old the phone is!
The company don't have any responsibility in this case. It's clearly written that the customer should not buy the device if the seal is broken. It's your responsibility.
