S20 ultra focus issue!! Help!!

[abhisek1982]

I am suddenly having focus issue on main camera! It can't focus at all.

Wide Angle & zoom camera working fine. How to solve the issue! Please help!

[४UNKNOWN४]

Call SAMSUNG TOLL FREE NO 180057267864 for service (pickup & drop) or go service center...

[Sid_Karna]

Please try it in pro mode, so that we can make sure it's not a hardware issue.

[abhisek1982]

Pro mode having same focus issue

[Abid2020]

Clear data of camera.
And test tof 4th camera
Dial: *#0*# test tof camera
Tof camera helps to focus.

[cs-member13]

Dear Samsung member,

Greetings from Samsung customer support.

Thank you for sharing your concern. We acknowledge your query and apologize for the same. We apologize for the inconvenience you are facing And please follow the easy troubleshooting steps which might help to solve the issue.
Check the physical condition of your camera lens.

1. Broken camera lens.
2. Scratchy camera lens.

Please check there is no laminated or tempered glass pasted on the camera.

Use a microfiber cloth or a cleaning wipe. Gently remove the fingerprint, dirt, and dust from the camera lens.

If the issue has not been resolved then Reset camera settings
Please follow the below steps:

Step1: From the home screen tap on Camera.
Step2: Tap on Settings.
Step3: Scroll up and tap on Reset settings.
Step4: Tap on Reset.

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback >Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[Jeffrey diab]

I am facing the same problem with my s20 ultra

Can someone help

[SJ_9909]

Having the same issue.
The only fix I have found is to shake the device to get the focus. But you have to do it everytime you want to click a picture.
Does anyone know if this is a hardware issue or a software issue???