I purchased a Samsung S20 FE online about three months ago. As I turned it on for the first time the touch screen was not working and was kind of disabled. After searching Google I learned how to restart the phone by keeping two buttons. After restart it worked normally for a while but sometime I was noticing the touch screen is disabled for a few second. I returned the phone to seller to resolve the issue but it seems like it was working properly at the time they had my phone and they send it back to me with letter that your phone is working normally and has no problem.
Now that weather is colder I noticed that my phone's touchscreen is not working due to cold temperature. when I am home it works flawlessly but as soon as I leave home after 10 to 30 mins phone's touchscreen does not work again until I reach somewhere warmer like home or inside a train. Even after 10 restarts when I am outside the phone touchscreen does not work and what is the point of a smartphone if it does not work outside😁
I am afraid if I send it back to seller again they don't find the problem again and send it back to me. Has any one experienced an issue like mine and what do you suggest me to do? Thanks advance for your cooperation🙂
Thank you for sharing your concern. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.
Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).
Note. please attach the error log file within 15 minutes of the error occurred.
Now I am 100% sure it is because of temperature. Yesterday it was very cold and I was outside and my phone's touchscreen stop working for hours when I was outside.
How can I send you any log file while the touch screen is not working?
