S10 plus Amazon prime video 1080p hdr playback issue

[SiddharthShah]

Since the last update my s10plus cannot play and download hd and hdr content in the prime video app. All the settings have been checked downlaod and playback options have been set to "Best"

The app is behaving as if S10 plus is not widevine L1 certified.

Anybody else having this issue?

If you are using the s10 plus pls check

Thanks

[SiddharthShah]

done all the above steps.....still the issue persists

[SanUserS10plus]

I am facing the same issue with prime. unfortunately even on Netflix, Netflix shows as widevine L3, where as Samsung s10plus is L1. anyone else facing issue with netflix too!!??

[SiddharthShah]

no only prime video

[SanUserS10plus]

I reinstalled Netflix, its fine now. however Amazon prime is still with issues. I wrote this problem in Amazon prime forums/blogs, amazon blogger mentioned they are aware of this issue and working with Samsung. but denied to provide any time frame for the fix.

[SiddharthShah]

i think everyone should write about this problem and force these lazy people to act upon it....highly disappointed even after buying a flagship....feel like should have gone for the iphone instead

[SanUserS10plus]

same here, I feel I should have went to iphone too!!

[SanUserS10plus]

hey guys its fixed now. Amazon prime videos are streaming in full HD!!

[SiddharthShah]

not for me....it is still in SD

[SanUserS10plus]

its been fixed for my phone. it's been 48 hrs now n going good. fingers crossed!!

[SiddharthShah]

got it finally...better late then never