S10 fingerprint reader not responding

[Vinothkumar_T]

Hi,

I'm using Galaxy S10. I'm having a problem with biometric reader. 

Most of the time fingerprint reader is not working. 

I shows a error '' fingerprint sensor is not responding'.

After sometime (30 seconds approx) again it starts working. 

60/100 unlocks I'm facing this issue. I'm having this issue only with the lock screen. In other apps it works most of the time. 

I did factory reset, flashed os in service center, cleared Cache and added fingerprint again. Still, same issue. 

I'm using Android 9, not updated to beta yet.

Fingerprint Version: 2.0.25.21(updated to latest) 

If anyone faced similar issue, please help me out. 

Thanks, 

Vinoth

[Abhy]

I suggest u remove the screen guard
or if ur not using screen guard than pls wait for the android 10 update...it fixes the fingerprint issue

[Vinothkumar_T]

I've tried that also. Still same.
Yeah. I hope they solve this issue in 10

[Ravi0883]

Use original Samsung screen protector