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03-08-2020 10:55 AM in
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03-11-2020 12:24 PM in
Galaxy S
Hi there,
Please be informed that when you are on call and hold the phone near your ear then due to proximity sensor display screen turns off to prevent unwanted pressing of keypad from display and also to reduce the battery consumption of device while you are on call.
If issue still exists, please perform the following steps to resolve the issue:
1) Adjust the brightness of the device then check (Settings-->Display-->Brightness).
2) Run the device in Safe mode and check the issue.
For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > click on “+“icon > send feedback > error report/ask questions).
Regards,
Team Samsung Members
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