S Pen Disconnecting Issue on S22 Ultra During Air Actions

[godslonelyman]

Hi, I’m facing an issue with my S Pen on the Galaxy S22 Ultra. Whenever I take out the S Pen and try to use Air actions like taking a photo, it gets disconnected. The phone shows a message saying:

"Insert the S Pen again to recharge it, then remove it to use Air actions."

Even after reinserting and waiting for it to charge, the same issue keeps repeating. The S Pen just won’t stay connected, and I can't use it to take photos or perform any Air actions.

I’ve already tried:

Restarting the phone

Reinserting and charging the S Pen

Resetting the S Pen in settings

Checking for software updates

Still, the issue persists. The S Pen works fine for writing and general use, but disconnects specifically during Air actions.

Is anyone else facing this issue? Any solutions?

Thanks in advance!

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

Note: If you receive an error that says you need to connect your S Pen to your smartphone or tablet, it could be because the S Pen needs to charge or because it's too far away from your device. Another possibility is that there is magnetic interference with the S Pen.

1.Check the S Pen's operational range:
•In order for Air actions to work, the S Pen needs to be within 30 feet of your phone or tablet with nothing in between.
•If you are far from the phone or tablet and you try to use Air actions (such as opening the Camera with the S Pen), there will be a lag between the button click and the command.
•If the S Pen is farther than 30 feet away, the connection will be lost. You will need to reconnect the S Pen by inserting it back into the phone or attaching it to the tablet.
•If the pen and device are too far away from each other and disconnect, they will automatically reconnect if they become closed again within five minutes.

2.Check after remove and reinsert the S Pen: Remove and reinsert the S Pen to see if it connects to the device. This step only applies if your device has an integrated S Pen.

3.Charge the S Pen: Charging your S Pen will be different depending on what kind of device and S Pen you're using:
•Phones with an integrated S Pen: Insert the S Pen into your phone to begin charging it.
•Tablets with an S Pen: Attach the S Pen to the designated charging spot on the back of the tablet.
•Devices with an S Pen Pro: Use a USB-C cable to charge the S Pen whenever its battery is low.

4.Check your device's settings:
•Make sure Airplane mode is not enabled. You can use Power saving mode with the S Pen as long as the ""Limit apps and Home screen"" setting is not turned on.
•These features automatically disconnect the S Pen's wireless functionality.

5.Check the app permissions: In order to communicate with your S Pen, the Air command app must have permissions for Nearby Devices and Physical activity enabled.
Go to Settings >> Tap Apps >> Tap Filter and sort icon >> Tap the switch by Show system apps to turn it on, then tap OK >> Tap Air command, and then tap Permissions >> Tap Nearby devices and make sure it's set to Allow.

6.Check your case:
•If the back of your Galaxy phone or tablet comes into contact with a magnet, the S Pen may not be recognized.
•Cases made by Samsung may contain magnets, but they have been specifically designed to fit your phone or tablet without interfering with any function, including the S Pen. Verify that your case, or other accessories, are not magnetic.
•If any of them are magnetic, remove that accessory and then try reinserting the S Pen.

7.Reset the S Pen:
•Please be aware that if you customized any of the remote features or other settings, resetting the S Pen will return them to their defaults.
•If you're using a phone, insert the S Pen into your Galaxy phone until it clicks into place. If you're using a tablet, attach the S Pen to its designated spot.
•From Settings, search for and select Air actions. Tap Air actions again, then tap More options (the three vertical dots), and then tap Reset S Pen.
•Your S Pen will now be reset, and you can begin using it again.

8.Update software:Go to Settings > Software update > Download and install > Checking for software update > Software update available > Tap on Download > Downloading updates > Tap on Install now.
Note: Your phone will restart after the update is installed.

9.If the issue is still not been resolved, Reset the device:
IMPORTANT:
• Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
• Remember google password before resetting the device because it is required during initial setup.
• If you do not remember it, then reset, (Forgot password) your google account.
• For this:
• Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select ""try another way"" > Next > Enter a new password > Next

Please follow the below steps to reset the device:
Settings > General Management > Reset > Temporary cloud backup or External storage backup > tab on Factory data reset (This will erase all data, including files and downloaded apps)

If the issue still persists, after performing all troubleshooting steps, would request you to please visit the service center. Below is the link to find nearest service center
http://www.samsung.com/in/support/servicelocation/

Warm Regards,
Samsung Customer Support"

[akashbayyana]

Your spen got expired

[ch4A]

IT IS VERY BEST

[ashishhhh]

I'm also facing the same issue, will you please tell what you did..?