Ringtone volume automatically reduce

[Ponjeyen]

Hi

I am using Galaxy S21 FE for the past two years. In recent days i am facing an issue which my ringtone volume automatically reduced and the sound profile showing as loud not in vibrate or silent. Software is up-to-date.

Anu solution!!?

Thanks in advance!!!

[Mr-RKS]

This happens because a third-party app finds it and uninstall it.

[Ponjeyen]

How do i find?

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Clear app cache through Device care:
Settings > Device care > Storage > CLEAN NOW.

Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

Check device volume settings: Tap on Settings > Sound & vibration>Volume > Drag the volume adjustment bar left or right to increase or decrease the device volume.
To verify, play music and check the music sound. If the sound quality is good, then your speaker is working fine.

Clear Sound Picker data: Settings> Apps> Filter and Sort> Enable Show system apps> OK>Search Sound Picker> Storage> Clear data of Sound Picker.

Clear Sound Alive data: Settings> Apps> Filter and Sort> Enable Show system apps> OK>Search Sound Alive> Storage> Clear data.

Clear Adapt sound data: Settings> Apps> Filter and Sort> Enable Show system apps> OK>Search Adapt Sound> Storage> Clear data.

Reset app preferences: Settings> Apps> Three dots> Reset app preferences> Reset.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

If the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[Members_1CqGFkV]

I had the same problem with my Samsung A33 5G for the last couple of weeks - with my wife and others complaining that I am not picking up incoming calls.  On checking the setting, I found that the ringtone volume slider had moved to its minimum - no idea how !! I usually keep the vibrate on ring also "ON" - and that also was off.
I had a software update from Samsung recently - and I suspect that these settings got changed or reset at that time - something one does not expect to happen.
Update should not normally change any of our personal settings - Samsung needs to check this out !!!