Original topic:

Regd. S21 mobile data connectivity issue

(Topic created on: 01-09-2022 09:01 AM)
229 Views
satio
Active Level 6
Options
Galaxy S
Don't know whether samsung is aware of this big problem of s21 mobile data connectivity issue...day by day its connectivity getting worse vth regular intervals of struck
4 Comments
jssblr
Active Level 3
Galaxy S
Problem also exists on calls
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Durgeshkapoor
Active Level 6
Galaxy S
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YuvixM
Active Level 7
Galaxy S
This is the issue only with exynos processor, i have 3 years old op 7 and its wifi and connectivity is much better
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cs-member13
Expert Level 4
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We apologize for the inconvenience you are facing. We understand your concern and will help you resolve this. Kindly follow the below steps to resolve your issue:

Check device network mode settings
Please follow the below steps.

Step1: Navigate to apps screen and tap on Settings.
Step2: Tap on Connections.
Step3: Tap on Mobile networks.
Step4: Tap on network mode SIM1 or SIM2.
Step5: Select network mode.

Note: We recommend to set device network mode as LTE/3G/2G (auto connect) mode.

Check network operator settings
Kindly set device network operator as "Automatically".

Please follow the below steps.

Step1: Navigate to apps screen and tap on Settings.
Step2: Tap on Connections.
Step3: Tap on Mobile networks.
Step4: Tap on Network operators.
Step5: Select automatically.
Note: We recommend to set device network operators as LTE/3G/2G (auto connect) mode.
Step6: Tap on OK.
Step7: Registered on network.

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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