Regarding screen problem

[Swastik04547]

I am using Samsung S10 and I got 2 green lines on my screen. Just like other smart phone companies.

When I go to Samsung care app it is showing that no plan is available for you selected device.

So what can I do ? Can anyone help me regarding this matter 

[rudraksh95]

How old is this devicee and from when you sre usinh it ?

[Swastik04547]

Since 2020.... I am using this

[rudraksh95]

Good to hear that it is still holding up. But unfortunately samsung wont be of any help to u. I would suggest u to get a good quality after market amoled panel and extract 1 or 2 years out of your device still. Along with display u cam change the battery too.

[goodthings]

Kindly complaint to Samsung customer care support through Samsung Members app as error report also send log files along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept it's a as solution it's help to other users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

You're welcome to here.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

At Samsung, we always aim to provide impeccable services to our customers, and we highly regret that you feel this way.

Please follow these easy troubleshooting steps which may help in resolving this issue:

● Kindly restart your device.

● Update software on device: apps screen > Settings > Software update > Download and install > Download > Install now.

● Reset the device:
Note: Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite. Remember Google password before resetting the device because it required during initial setup. If you don't remember the password, then reset (Forgot password) your google account.

Settings > General Management > Reset > Temporary cloud backup or External storage backup > Factory data reset (This will erase all data, including files and downloaded apps.)

If the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support