Regarding S24 Ultra Product Issue and Poor Service Support from customer Care.

[YOGESHSONiii]

My Name Is Yogesh,

I Recently Purchased Samsung S24 Ultra From Samsung Shop Application, I'm Using it from last 1 month and It was working fine, until I found a display issue with It, I Installed the UV glass for few Hours and remove it becz of fingerprint issue. Later I found the diaplay Gap becz of dust gatheried in My Samsung S25 ultra Edeged Corners..

There is Display Gap With Edges in My Samsung S25 Ultra and I Went to Samsung service care regarding this and the behaviour of Person( Name Nikhil) of service centre Bhiwani is very Poor and he directly said my product is out of warranty and isse the service request with out of warranty...and I'm seriously very disappointed with Samsung Care and Product Now ..

I want Samsung to change my Display or Product as it's only 1 month to lauch this phone...

Poor Service by Samsung and Not going to buy Any other products from Samsung in Future definitely.

I'm attaching Pictures for your reference Pleas Find It and Response as soon as possible.

Otherwise I will Launch a complain in consumer court regarding this and harrasment.

Thanks & Regards

Yogesh

[5zaan]

Samsung provides 1 year warranty
So how come out of warranty in just 1 month?

[Anonymous]

If physical damage seen it became out of warranty

[5zaan]

Ok thanks

[YOGESHSONiii]

There is no physics Damange In Phone...They are just covering their Screen Gap Issue.

[Anonymous]

Note the steps regarding this
Report complaint in members complaint centre
Then go to twitter and tag samsung india and samsung globle
Also send a mail to samsung regarding this

These steps will help you

[YOGESHSONiii]

Okk sure

[YOGESHSONiii]

I don't know...they said the same to me..and I have proof also.

[Nobyos]

Post on social media Be the first to post on Twitter Tag Samsung Anyway, Samsung will give a solution for this.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to please share your contact details on the Samsung Members Application (Open Samsung Members Application > Support> Ask question > Type your query > Send).

Warm Regards,
Samsung Customer Support