Recurring Software Issue – Bluetooth Media Volume Switching to Call Volume

[Abhishek_U_N]

Dear Samsung Support Team,

I am experiencing a recurring software issue on my Samsung Galaxy S23, which has not been resolved despite multiple service center visits and software updates.

Issue Details:

• When connecting Bluetooth earphones, the media volume controls automatically switch to call volume, preventing proper volume adjustment.
• Restarting the phone temporarily fixes the issue, but the problem reoccurs every two days.
• The Samsung service center confirmed this is a software glitch, yet no permanent fix has been provided.

Attempts to Resolve:

• I have visited the Samsung service center twice, but no solution has been found.
• The hardware was checked and found to be working fine, confirming this is a software-related problem.
• I requested a pick-and-drop service, but it was denied, forcing me to visit the service center repeatedly.

Concerns:

1. Persistent software issue affecting the usability of the device.
2. Ineffective support despite multiple service center visits.
3. Inconvenience and frustration caused by the lack of resolution.

Request for Resolution:

• Provide a permanent fix for this issue through a software update.
• Offer a replacement or refund if the issue cannot be resolved.
• Improve after-sales service to address such problems effectively.

This issue is causing significant inconvenience, and I request urgent action from Samsung. Please provide an update on when this will be fixed.

Looking forward to a prompt resolution.

Best regards,
Abhishek U N 

[Abhishek_U_N]

😂😂yeah

[Born_Smarty]

Did ur peoblem got solved

[Abhishek_U_N]

No it still exists

[Born_Smarty]

Mine got solved on its own

[Abhishek_U_N]

Even I felt the same until I got the issue yesterday like for 5 days it was good

[Born_Smarty]

Had faced tht a few days back but don't know it got solved again

[Abhishek_U_N]

It may come again

[Born_Smarty]

Hope so not