Recurring Software Issue – Bluetooth Media Volume Switching to Call Volume

[Abhishek_U_N]

Dear Samsung Support Team,

I am experiencing a recurring software issue on my Samsung Galaxy S23, which has not been resolved despite multiple service center visits and software updates.

Issue Details:

• When connecting Bluetooth earphones, the media volume controls automatically switch to call volume, preventing proper volume adjustment.
• Restarting the phone temporarily fixes the issue, but the problem reoccurs every two days.
• The Samsung service center confirmed this is a software glitch, yet no permanent fix has been provided.

Attempts to Resolve:

• I have visited the Samsung service center twice, but no solution has been found.
• The hardware was checked and found to be working fine, confirming this is a software-related problem.
• I requested a pick-and-drop service, but it was denied, forcing me to visit the service center repeatedly.

Concerns:

1. Persistent software issue affecting the usability of the device.
2. Ineffective support despite multiple service center visits.
3. Inconvenience and frustration caused by the lack of resolution.

Request for Resolution:

• Provide a permanent fix for this issue through a software update.
• Offer a replacement or refund if the issue cannot be resolved.
• Improve after-sales service to address such problems effectively.

This issue is causing significant inconvenience, and I request urgent action from Samsung. Please provide an update on when this will be fixed.

Looking forward to a prompt resolution.

Best regards,
Abhishek U N 

[Abhishek_U_N]

Yes exactly

[Born_Smarty]

Facing the same issue tried all developer options and everything but no use have to restart the phone everytime and this problem only occurs if answered or called using bluetooth

[Abhishek_U_N]

Yes sir

[Abhishek_U_N]

Now what to do for the solution?? Just wait for update??

[Born_Smarty]

No other option until samsung pushes an update for bluetooth or they might rectify it with one ui7 which is expected in 15 days or they might push a small update for this

[Abhishek_U_N]

But no one is highlighting this issue.

[Born_Smarty]

Can't help with that many users must not be knowing it also and some are like if any issues faced simply restart which will temporarily fix the issue

[Born_Smarty]

Or you can check beta version for your deivce

[Abhishek_U_N]

I feel it will have even more bugs 🐛 😂

[Born_Smarty]

Yes beta versions will have some bugs but atleast this bug will get clear🤣🤣🤣