To troubleshoot, ensure that the call recording feature is enabled on your device. You can do this by going to the Phone app, tapping the three-dot menu, and selecting *Settings*. Then, navigate to *Record calls* and toggle on *Auto record calls*.
If the issue persists, consider the following:
- *Check for software updates*: Ensure your device is running the latest software, as updates often resolve bugs and glitches. - *Clear cache and data*: Clear the cache and data of the Phone app to resolve any software-related issues. - *Reset the app*: Reset the Phone app to its default settings, which may resolve any configuration-related issues.
If none of these steps resolve the issue, it's possible that there's a hardware problem or a more complex software issue. In this case, consider contacting Samsung support or visiting an authorized service center for further assistance.
As per your concern, we would request you kindly perform the following steps to use call recordomg feature on your device. you can record important calls on your Samsung Galaxy Smartphone and play them back from your audio library whenever you want.
Please Note: This feature does not work in "Wi-Fi calling". This feature may not be available in all Samsung Galaxy smartphones.
There are two easy ways to record calls on your Samsung Galaxy smartphone. 1) Record calls automatically- Phone app > More options (⁝) > Settings > Record calls > Auto record calls > turn it On and select the type of calls. 2) Record calls manually- Phone app during an ongoing call > More options (⁝) > tab ‘Record call. 3) View recorded calls- Phone app > More options (⁝) > Settings > Record calls > Recorded calls.
If call recording feature does not work, follow these given tips. Note: If you are using Wi-Fi calling, then you won't be able to record any calls. 1: if still problem persists, then perform ‘Reset app preferences’. Go to Settings > Apps > Three dots > Reset app preferences > Reset. 2: Restart the device. 3: Reset the settings: Go to Settings > Settings > General Management > Reset > Reset all settings > Reset settings. 4: Software update: Go to Settings > Software update > Download and install > Download > Install now.
