Rear camera showing only white screen

[arton1818]

Since update to Android 13 on my S20fe my regular rear camera shows only a white screen. Ultra wide and Tele zoom works fine.

Is this a known issue? Any ideas how to resolve? I already emptied the app cache and restarted.

 

[arton1818]

Problem resolved with today's firmware update, but no functional camera over Christmas. 😡

[cs_member8]

Dear Samsung member,

Greetings from Samsung customer support.

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same and please follow the easy troubleshooting steps which might help to solve the issue.

Clear camera app data: Settings >> Apps >> Camera >> Storage >> Clear data.

Reset camera settings: Camera >> Settings >> Reset Settings >> Tap on Reset

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Thank you for writing to us.
Warm Regards,
Samsung Customer Support.

[s20fe_rohit]

I am still facing same issue and tried with clear cache and reset setting but no luck