RCS keeps turning off on Samsung Messages

[thisisjaymehta]

Anyone has Chat Features working?

Everytime I turn on chat features and re-start my messages app, it turns off again.

[mmmmmAYANK]

Why is it not available on my s23

[mmmmmAYANK]

Which phone u r using?

[thisisjaymehta]

Samsung Galaxy S20 FE 5G

[mmmmmAYANK]

What is the version of your messages app

[thisisjaymehta]

14.5.42.5

[mmmmmAYANK]

Mine is 15.2.30.7

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we want to inform you that Rich Communication Services (RCS) chats offer an enhanced traditional SMS and MMS messaging experience.

1. RCS chats provide an improved messaging experience.
2. Features include seeing when someone is typing, reading receipts, sending messages over mobile data/Wi-Fi, and file sharing.
3. RCS chats require all participants to have RCS enabled and are provided by either Google or the user's mobile carrier.

Follow the below steps to enable the RSC message.
Step 1: Run your Android Message app and tap on the More Options icon.
Step 2: Tap on “Settings” and, on the new screen, select the “Chat features” option.
Step 3: Tap on “Enable chat features” and select the “RCS” option.

In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

[thisisjaymehta]

I have already reported this issue multiple times and even attached error logs several times. But your team has closed my issue without resolution everytime.