Quality issues

[Meeet2903]

There seems a quality issues with my s23 , the colour seems coming off near down speaker just when I noticed someting and scraped accidentally just with my fingers . Its a new device 3 month old and manufactured in November 2023 . So what should I do to get this ??

[科技猎手]

I thinks you drop it somewhere?

[Meeet2903]

Nope never dropped it , removed the cover to use for a day or two and when I when I connected charger I noticed a dot and when I cleaned it using my finger , my nails scraped the paint

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we want to inform you that Samsung always make high quality and durable products. Our products go through different quality tests to ensure product safety, compliance with industry standards and customer satisfaction. We understand that issues can occasionally arise due to usage and various factors. In the event that you encounter any kind of issue, please know that we are always here to help our customers resolve their concerns promptly.

We have a highly qualified service team at our service center ready to assist you. They provide expert service and information following Samsung's guidelines and will physically inspect your device to ensure all issues are thoroughly addressed.

If you are facing any issues with your Samsung device, please feel free to coordinate with our service center team for further assistance.

You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[Meeet2903]

Service center guys aren't helping