QR Code Scanner on Samsung Wallet app doesn't work after OneUI 6 update on Galaxy S21 FE (Exynos)

[Chromaniac]

The app was working fine on One UI 5.1 and I was making payments on UPI regularly using the phone. One UI 6 update arrived yesterday and after that the scanner shuts down within a second of opening it. This is for the Exynos edition of S21 FE. 

I have tried resetting the app and that does not fix up the problem. QR Code Scanner closes down as soon as you load it. 

The app is working fine apart from the scanner. 

[Suriya8sudha]

Same issue with s21 ultra exynos

[Members_KcGi0hZ]

Same issue in my galaxy s22 5g 

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding and report this issue with the log file. This will help us to further investigate and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

[Samsung_o0xzGeI]

Facing the same issue with my S21 FE (exynos)

[Chromaniac]

Yeah, Samsung support has been useless. It is a simple issue that can be forwarded to the wallet app team, and they can look into it. But nope. I am getting the usual useless responses where they suggest resetting the app, readding cards, updating the app. I have also submitted a crash log as they suggested and even that has resulted in no positive response. I am sure this would eventually get fixed in a future wallet app update. But for now, it is the usual nonsense where they just pretend that all is well, and the user is doing something wrong.

Since they have already closed the rewards program, I have just stopped using the wallet app altogether and switched to Paytm. And this also makes it easy for me to consider some other company phone when I upgrade next time around. Samsung Pay was one of the few things that kept me on the Samsung ecosystem. Now, there is no need to stay with it.

[RaviMLara]

This QR code will take you to an external website. Samsung Pay has no control on its content.