Original topic:

Purple/Pink dots on camera when zoom from 3x to 10x

(Topic created on: 09-10-2024 04:52 AM)
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ameoo1010
Active Level 1
Options
Galaxy S

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Zoom the images to see dots on camera 
I have to take the phone to service center but after service will my IP rating get compromised?
1 Comment
cs_member10
Expert Level 5
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you to kindly perform the following steps to resolve your issue.

Kindly restart your device once: To power off through Quick settings, swipe down from the top of the screen. Tap the Power icon in the upper right of the screen (next to the Settings icon), and then tap Power off.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

If the issue still occurs, please visit the service centre for a physical inspection of your device. However, we would suggest you to get the service from Samsung authorised service center for your device. Our centers employ highly qualified engineers who utilize advanced technologies to repair your device. And, your device will undergo thorough testing across various parameters and conditions, including the IP68 rating tests. This ensures that we hand over your device only when it is operating in perfect condition.

You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support