Proximity sensor

[adiseshan]

While in call the proximity sensor not working but when I check in diagnosis its working this is for my s25 does . Pls someone guide me on this 

[Str_Brkr]

Is your phone working on one UI 8

[adiseshan]

Yes

[Str_Brkr]

I think that's the problem with the update bro because so many problems happened to s23 phones after updating to only the September's security update like green line issue, battery usage, etc.

[adiseshan]

🤦‍♂️

[adiseshan]

I wish they rectify it in the upcoming update

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we want to inform you that your device has a Proximity sensor, It's located at the top of the phone, although the exact position will vary by model. Clean the front of the device with a clean, soft cloth. However, kindly perform the following steps to resolve your issue:

● Diagnosing issues with the proximity sensor from the Samsung Members app:
Step 1. Open the Samsung Members app and select Get Support at the bottom of the screen.
Step 2. Tap View tests located under Diagnostics.
Step 3. Select Proximity recognition to automatically begin diagnostics.
Step 4. Follow the on-screen directions and put your palms close to, but not touching the top of the screen.
Step 5. After finishing diagnostics, you can immediately check your device status results on your screen.

● Remove any accessories: Third-party protective films, cases, stickers, or glass screen protectors may block the sensor and should be removed. It is recommended to use Samsung Authorized accessories only.

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support