Proximity Sensor Issue

[Bless47]

I have problem with my s10+ exynos. When calling and the phone is on my ear, the screen turns off. However when moving my phone away from my ear the screen stays off during the call. I have to push the power button to wake the screen up.
Anyone have idea about this, is it a hardware issue?, please let me know.

[Bless47]

same with me, hope it's a software issue, after updating software with service centre, now this issue is reduced.

[AkshayeduKtd]

how severe was the issue with you before updating and how much it got reduced after it.... mine never works under artificial lighting condition..

[Nazbul15]

have you received any solution

[mukundsingh]

good one