Proximity Sensor Issue

[Bless47]

I have problem with my s10+ exynos. When calling and the phone is on my ear, the screen turns off. However when moving my phone away from my ear the screen stays off during the call. I have to push the power button to wake the screen up.
Anyone have idea about this, is it a hardware issue?, please let me know.

[Kalpesh_7702]

Not probably a hardware issue.

Can u tell me from how long u r facing the issue? Since after the latest update there are some bugs in the device which will be fixed by next update

[Nazbul15]

I also facing exactly same issue.I noticed it just 10 days before.It is before 24th May update.

[Bless47]

I have done a test of proximity sensor by dialing *#77692#, while testing when placing hand above the sensor it vibrates and when removed it stops, sometimes when I place my hand and remove it continuously viberates unless I off the sensor. can any1 distinguish whether it is a hardware or software, even before the may updates I'm facing this same issue.. please help.

[Kalpesh_7702]

Itd a software problem and will be soon resolved by the next update most probably

[Nazbul15]

Software updates today.But problem remains same. Samsung is just kidding with us.

[AkshayeduKtd]

Suffering from same issue. You guys using device with screen protector or not ??

[monty0385]

I am also having the same problem ..went to the service center also but still nothing ....samsung do something its irritating me ....

[AkshayeduKtd]

What did Service center guys told you..Is it a software issue or hardware problem.

[monty0385]

they said the dont know ... they will do again format and ....reinstallation.....confused