Problem with battery

[bsingh126]

 I had purchased an S 20 Samsung in March 2020. Since a month, I am facing this issue that screen goes blank and starts flickering. After sometime it restores automatically. Also, the back panel is also coming out on its own...there is a small gap now. I have tried to contact you ppl several times but there isn't any response. Your service centre is saying battery is to be replaced and itvis chargeable. I dont understand this one has to see this kind of nonsense after buying almost a 70k phone from you guys ????? I think brands like MI, oppo etc are much better then....what if the battery blasts...will you be taking the blame???? I wont because its not my fault if your battery is swelling up...in case of damage I can understand but this isn't a customers fault. Waiting for a fruitful response from your end asap.

[Anikroyale]

It is out of warranty, what do you expect? A new device for free?

[bsingh126]

Yes free

[Anikroyale]

That's not possible. That's not how the world works.

[Samsung_Support2]

Dear Samsung Member,

Greetings from Samsung Customer Support!  

We acknowledge your query and apologize for the same. We request you to kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/ 

Thank you for writing to Samsung.
  
Warm Regards,
Samsung Customer Support