Problem facing

[rohito1]

I am experiencing low audio volume from the top speaker of my recently acquired Samsung S23 during phone calls and ringtone alerts. However, the audio functions normally when playing music. The device has been updated to the latest July update. Kindly provide a solution to rectify this problem.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Disconnect anything plugged into the headphone jack like, a selfie stick, headphones, Bluetooth, etc.
Remove any third-party case, protective films, or any other accessory that usually comes in contact with your device.

Check device volume settings: Tap on Settings > Sound & vibration>Volume > Drag the volume adjustment bar left or right to increase or decrease the device volume.
To verify, play music and check the music sound. If the sound quality is good, then your speaker is working fine.

Clear Sound Picker data: Settings> Apps> Filter and Sort> Enable Show system apps> OK>Search Sound Picker> Storage> Clear data of Sound Picker.

Clear Sound Alive data: Settings> Apps> Filter and Sort> Enable Show system apps> OK>Search Sound Alive> Storage> Clear data.

Clear Adapt sound data: Settings> Apps> Filter and Sort> Enable Show system apps> OK>Search Adapt Sound> Storage> Clear data.

Reset app preferences: Settings> Apps> Three dots> Reset app preferences> Reset.

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[rohito1]

so I did this thing, but it didn't work. Now, when I pick up my phone, the top speaker doesn't work. But when I put it down, it rings just fine. I think it's a software issue.

[Shubhu046]

Same with me

[rohito1]

It not problem

[Shubhu046]

Then what is it ???

[Shubhu046]

My top speaker doesnt work for ringtone...but does for media...should i show it to the service center??

[rohito1]

No I visited

[rohito1]

They ignore you and your problem 😂

[rohito1]

But I research and find that it is a part of battery saving