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Original topic:

Problem adding phone number

(Topic created on: 11-22-2021 10:06 AM)
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Blommie
Active Level 5
Options
Galaxy S
Good day
I am the owner of the Samsung Galaxy S21 + 5G. Under Settings>My Phone my phone's number is listen as "Unknown". When I click on "Edit" it would not allow me to add my number. 
9 Comments
DamianHeinz17
Active Level 4
Galaxy S
Did you use this SIM in a different phone?
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Blommie
Active Level 5
Galaxy S
Yes Damian. In my Galaxy Note 10 Plus before the upgrade to this one, but still the same number.
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DamianHeinz17
Active Level 4
Galaxy S
How long ago did you swop? The cause for the Unknown number is because the number is registered to the Note. Nothing that you can really do to fix this. Hopefully a future software update will rectify it.

Is the Note in use?
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Blommie
Active Level 5
Galaxy S
Hi Damian, I swopped approximately 3 weeks ago. No, the Note is no longer in use.
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DamianHeinz17
Active Level 4
Galaxy S
If you no longer need the data on the Note and have it backed up and restored to you current device then you can reset the Note to remove all configuration and memory. Theoretically, that should change the unknown config on your current device when the Android servers update or refresh.
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GalaxyGuruSA
Active Level 10
Galaxy S
It might be a server side problem that you can't fix with settings. I have a dual sim device,the one old sim shows the number,the new one didnt,and just out of the blue last week it started showing up and no settings was changed
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Tsogo_sam05
Moderator
Moderator
Options
Galaxy S

Hi, Blommie this error commonly occurs when you transfer the number you were using on your old phone over to your current phone.

Your Samsung phone reads the phone number originally assigned to the SIM card and if you are no longer using that number (such as when you've ported over your old number to use with the new SIM card) your phone will no longer know what number you are using. Your phone in this case will list your current number as 'unknown' rather than incorrectly present the number originally assigned to the SIM card.

This information cannot currently be amended due to how the Android operating system registers a number to the handset upon first use. The issue may be resolved in a future Android software update, but until then rest assured that it has no effect on your device's functionality.

Solution
Blommie
Active Level 5
Galaxy S
Hi Tsogo, thank you so much for the full explanation! Much appreciated and please keep up the good work!!
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Blommie
Active Level 5
Galaxy S
Thanks to all members for your feedback!!