Original topic:

Power button Shortcut Problem 🔦

(Topic created on: 11-06-2023 10:44 AM)
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chinku2203
Active Level 5
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Galaxy S
I am encountering a problem since joining the beta updates. I have set flaslight on/off shortcut by pressing and holding power button... But sometimes the flashlight turns on with just one click on power button. ☹️ (never happened before the beta updates)
1 Comment
cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Without a log file, we cannot analyze this issue. This will help us to further investigate and resolve this issue.

To attach the log file: Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support