Original topic:

Post Sofware Update Issues

(Topic created on: 06-10-2024 10:13 PM)
526 Views
Manoj000
Beginner Level 4
Options
Galaxy S
After Software update for Samsung S21 FE on 09/06/2024 the battery is draining so fast and device getting hot so fast. 

Does anyone faving the same issue ?
Any Solution for these problrms ?
6 Comments
Mr_Nightmare
Active Level 8
Galaxy S
Yes,its a common issue these days I too am facing battery drain issue but I think its always been like this as I used a different device previously and the device I am currently on had pre-installed One Ui 6.1,but I think samsung should do something about hte battery drain
Mr_Nightmare
Active Level 8
Galaxy S
I can suggest you some tips,Restart your device every once in a while,Don't do heavy tasks in hot climate areas,Reduce 5g usage if possible,Reduce brightness level.
goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also,click on 3dots in my reply section and click on accept solution . Thanks.
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goodthings
Expert Level 5
Galaxy S
Your's most welcome to here.
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cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you kindly perform the following steps to resolve your issues.

Galaxy device Battery drain issue: https://www.samsung.com/in/support/mobile-devices/how-can-i-optimise-and-extend-the-battery-life-on-...

Galaxy device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

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Ajay_das
Expert Level 2
Galaxy S
Call to customer care 1800407267864 Complaint dere battery draining issue, say next update plz recover
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