Original topic:

Pls give your input on camera issue i am facing on S24U

(Topic created on: 06-07-2024 07:01 PM)
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ynayak
Active Level 3
Options
Galaxy S
My s24U camera never catches right colors. It will always make colors dark. It feels like a grey filter has been applied which is making every color in the photo darker. Pls see the below photo, antena are very dark in one and in lighter in one. 

image
See how it made everything darker here


image


image
And all the grey your seeing are lighter in real. Its showing dark grey.


And when in Indoor, it every single time captures darker images.

image
This photo has highly inaccurate colors. The door is light brown and its showing dark brown


3 Comments
Umangmathur
Expert Level 5
Galaxy S
Try resetting your camera app
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ynayak
Active Level 3
Galaxy S
Doesn't work
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cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share the same images for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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