Original topic:

Please fix color banding issues on the S24 Ultra

(Topic created on: 08-21-2024 10:41 AM)
719 Views
ShafquatS24
Active Level 1
Options
Galaxy S
While using the device, I’ve observed significant color banding in gradients, particularly in darker tones and when viewing content with subtle color transitions. This banding effect is quite noticeable and affects the overall visual experience, especially on a device with such a high-quality display.

I've already tried adjusting display settings and updating to the latest software, but the issue persists. It seems like a software optimization issue that might need a patch or update to resolve.

I would greatly appreciate it if your team could look into this matter and provide a fix in an upcoming software update. The Galaxy S24 Ultra has a fantastic display, and addressing this issue would truly enhance the user experience.

Thank you for your attention to this matter.

6 Comments
harish1155
Active Level 7
Galaxy S
Same im also facing this problem
abdulDriftsyt
Active Level 6
Galaxy S
It won't be fixed its a hardware issue
0 Likes
Tech_xplorer
Active Level 10
Galaxy S
Isn't it because of 8 bit panel which is on every samsung phone or is it specific to s24 series?
0 Likes
Nobyos
Active Level 8
Galaxy S
Color banding issues software update doesn't fix it's a hardware problem which Samsung knows very well that's why they don't do anything.
cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We appreciate you taking the time to share valuable comments, and taking your valuable feedback, We are continuously working to make our products better and more efficient. Moreover, if you are experience an issue with your device kindly share the log file. Also, share video clips and images for better understanding and report this issue with the log file. This will help us to further investigate and resolve your issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

ShafquatS24
Active Level 1
Galaxy S
Is this fixed on the S25U?
0 Likes