Original topic:

Pink line on s23 device after one ui7 update

(Topic created on: 06-11-2025 02:02 PM)
268 Views
KanhaBasudev
Active Level 2
Options
Galaxy S
Pink line is appearing in my s23 device after oneui7 update. But samsung is not able to solve this issue. Their customer executives are not able to help. Service center is saying I have to pay 12000 rupees from my pocket for this, while this issue is appearing because of samsung's fault.
6 Comments
Aswinhere
Beginner Level 2
Galaxy S
Same issue here the customer service is asking to contact service centre and do a replacement
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ram_ram
Expert Level 3
Galaxy S
My s22 mobile display got Green line on 1st of Jan after software update out of warranty after repeated request samsung changed my mobile display free of cost samsung service center and samsung customer support don't provide free replacement open my galaxy app send email to Samsung care + you will get positive reply don't pay for display
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cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would like to inform you that the latest software update has been developed to enhance both the performance and stability of your smartphone. This update has undergone thorough testing at various stages to ensure reliability.

We understand that issues may arise due to various factors, and we want to reassure you that our service team is always available to help resolve any concerns you may encounter.

You have already connected with our support team and service team, they have guided you according to Samsung policies, please be informed that charges for repair are applicable for out of warranty products.

Rest assured, we will provide best in class services and repair is done by trained and certified engineers of Samsung. Also, all parts used will be genuine. Kindly coordinate with the service team for any further assistance regarding this matter.

Warm Regards,
Samsung Customer Support

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KanhaBasudev
Active Level 2
Galaxy S
Please kepp your world class service with yourself. And change samsung policies for screen replacement of s23 devices.
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KanhaBasudev
Active Level 2
Galaxy S
Why would the customer pay if the issue arises because of your fault in os?
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Galaxy S
After the recent software update, a pink line appeared on my Samsung S23 screen, which wasn’t there before.

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