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Original topic:

Photos not processing

(Topic created on: 09-05-2025 04:17 PM)
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Sreehari_S_
Active Level 5
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‎09-05-2025 11:42 AM (Last edited ‎09-05-2025 11:42 AM ) in 

Galaxy S
Photose are not being processed. Its been happening for few days now. I have to manually got to app settings and force stop the camera app or else it keeps on running. Is there 

image


any solution . Phone is s24 8/256 exynos version 
5 Comments
goodthings
Expert Level 5
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‎09-05-2025 12:18 PM in 

Galaxy S
Please clear catche and clear data of this app also reset camera settings and reset all settings of your's device in general management settings also Flight ✈️ mode on n off one time also optimize your's device in device care too also clear catche of all apps manually also update your's all apps too then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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Sreehari_S_
Active Level 5
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‎09-05-2025 12:24 PM in 

Galaxy S
Ive done all of these before. Its still never processes
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goodthings
Expert Level 5
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‎09-05-2025 12:30 PM in 

Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon also go to service center for check and resolves this issue. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
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‎09-05-2025 12:18 PM in 

Galaxy S
You're welcome to here.
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cs_member10
Moderator
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‎09-05-2025 04:17 PM in 

Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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