Original topic:

Photos clarity missing in WhatsApp status

(Topic created on: 01-01-2024 08:35 PM)
841 Views
NaviBTS
Active Level 1
Options
Galaxy S
Hi Guys. I m using Samsung Galaxy s23 ultra. I have this problem from the beginning itself. Whenever I share photos in WhatsApp status my photos and videos are blurred. I tried clearing cache and other stuffs too. But again and again it is happening. May I know does anyone face this issue. How to rectify it. Kindly advice.
0 Likes
8 Comments
Naresjoshi9
Active Level 4
Galaxy S
Same problem bhai my samsung galaxy s23 ultra 😡
0 Likes
Cavaly
Beginner Level 2
Galaxy S
Same here.
0 Likes
NaviBTS
Active Level 1
Galaxy S
Any solution or suggestion
0 Likes
JSS28
Active Level 7
Galaxy S
That's WhatsApps issue not Samsungs (idk)
0 Likes
NaviBTS
Active Level 1
Galaxy S
No.... I feel it's not
0 Likes
TechieUS
Expert Level 1
Galaxy S
WhatsApp compress the video for status. Therefore reducing the clarity. You can upload video on drive, YouTube, photos, onedrive, quick share and then share the link on status for high quality. Status is aimed for reaching the masses in your contact list that plays without consuming much data and also meta does not want to take additional storage load on its servers for status as you know WhatsApp does not gives Ads.
0 Likes
cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to kindly perform the following steps to resolve your issue.

Clear app cache through Device care:
Settings > Device care > Storage > CLEAN NOW.

Note: To delete files or uninstall apps that you do not use anymore, select a category under USER DATA. Then, tick items to select and tap DELETE or UNINSTALL.

The clear cache memory of a particular application:
Settings > Apps > Now pick the app that you like to clear off the cache memory > Storage > Clear Cache.

Check the device in safe mode: https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

Reinstall the App: Galaxy Store apps: Open the Galaxy Store, and then tap Menu (the three horizontal lines) in the upper right corner. Tap My Apps; from the Apps tab, find the missing app and tap the Download icon.

Play Store apps: Open the Play Store, and tap your profile picture. Tap My apps & games, and then tap Library. Find the app you want, and then tap Install.

Galaxy Store apps: Open Galaxy Store, tap the Menu (the three horizontal lines), in the upper left corner, and then tap Updates. From here, you can either tap the circling arrow next to individual apps to update one at a time or tap Update All to install all available updates.

Play Store apps: Open the Play Store, tap, and then tap your profile picture. Tap My apps & games. From here, you can either tap Update next to individual apps or tap Update All to install all available updates.

Update device software (If Software update available): https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset the device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

If the issue still persists kindly report the problems of your Samsung smartphone with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

0 Likes
mick20
Beginner Level 2
Galaxy S
I feeling shame to kept a water mark as samsung s23 ultra.This much price Phone can't even share the status without blurr.10k phone is doing better than 1.2L phone
0 Likes