Phone heating and battery drain while WhatsApp video call

[GadaJethalal]

I am using Galaxy S24+ (Exynos chipset).

Whenever I am on a WhatsApp video call, the device gets extremely hot and battery drains very fast.

It reaches a point where it's difficult to even hold the phone with bare hands.

Is anyone else facing the issue, 

Request Samsung to please provide a solution for it.

[waynic]

You need to reset your phone... it maybe because your device memory is full or about to be full.
Backup your data in cloud or external drive and reset it.
Before you reset.
Make sure your device software is updated. If not please update to latest version. Check software update in settings.
If the issue is still not resolved after resetting. Visit a samsung service center.

[GadaJethalal]

Thanks for your input, but my device memory is at 50% currently.
It should not be an issue

[waynic]

Same thing happend with a dude last year with s23 and service center guy told him to reset his phone..

[waynic]

My S24 Ultra was 60 to 70% full and it started glitching. So i had to reset it. Its a major issue Samsung should fix this.

[iamSUHAIL]

Reset your device and monitor regularly if you found any suspicious then reach out samsung customer service team

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we want to inform you that the usage of the battery is different for every application, some apps consume more battery depending on the screen time, network fluctuation, refresh rate, etc. Kindly perform the following steps to resolve your issue by using the given links.

1. Galaxy device Battery drain issue: https://www.samsung.com/in/support/mobile-devices/how-can-i-optimise-and-extend-the-battery-life-on-...

2. Galaxy device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/

3. Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

4. You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Warm Regards,
Samsung Customer Support