Phone crashing after OneUI 6.0 upgrade

Prit1996 · ‎01-18-2024

Hello Community

After upgrading to 6.0 today, my phone s21 fe 5g is restarting randomly , do you have any suggestions

AJAB_MORIA · ‎01-18-2024

You have two options 👇
1). Backup all your data and do factory reset (if possible). ✅️
2). Android 14 (One UI6) is still new to phones, it will take some time to adjust. Wait for next update, it will be fix. Restart your phone daily (in your free time) to avoid such problems. ✅️

cs_member8 · ‎01-18-2024

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you to kindly perform the following steps to resolve your issue.

Kindly use a genuine Samsung charger.
Note: We always recommend using a genuine Samsung charger for charging your device.

Disable the auto restart function
There are two methods to disable the auto restart function

Method 1: Settings>General management>Reset>Disable Auto restart (if enabled).
Method 2: Settings>Battery and device care>Three dots>Automation>Disable "Auto restart at set times" if enabled

Check your device in safe mode: https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

If the issue persists kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

Prit1996 · ‎01-18-2024

Hello

I have tried above steps but it is still restarting, I have sent error logs please check

Prit1996 · ‎01-18-2024

Reverted to Android 13 and OneUI 5.1

Original topic:

Phone crashing after OneUI 6.0 upgrade