Original topic:

Persistent Issues with Wallpaper Removal and Gmail Logout on Samsung S24

(Topic created on: 02-14-2025 06:41 PM)
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av168
Beginner Level 2
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Galaxy S

I've noticed over the last five days that my Samsung S24 automatically removes my wallpaper and lock screen photos. Additionally, one of my Gmail accounts keeps logging out every time I set it up, and after a few hours, it gets removed again.

Could you please help me resolve this issue?

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cs_member10
Expert Level 5
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we want to inform you that the the Dynamic Lock Screen is a service that automatically updates and displays images of animals, landscapes, etc. every two weeks on the lock screen of your Galaxy phone. You can keep things fresh with different images each time you turn on the screen instead of the same wallpaper again and again.

Simply turn off the Dynamic Lock screen: A Dynamic lock screen can keep your lock screen fresh all the time, but you may want to turn this off because you get an unwanted page every time you try to unlock it. Follow the steps below to unlock the dynamic lock screen.

Step 1. Open Settings and select Wallpaper.
Step 2. Select Wallpaper services.
Step 3. Select None, and then tap the switch next to Swipe left for the info page to disable. The Dynamic Lock screen picture will no longer appear when you swipe the lock screen.

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send).

Additinally, Gmail is a third-party application that is not developed by Samsung. We will surely try and help you with this. But since it is beyond our support boundaries we cannot support any third-party applications.

Kindly contact the respective application helpline. They will be able to provide you with the exact information about the issue.

Warm Regards,
Samsung Customer Support

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