Overheating

[shubh9960]

just 3 days ago I purchased new S24fe . 

I am enjoying the phone because of heating. 

Just normal using phone heat like a heater and even Iam not playing any game or have usage 😭. Just normal but it's to much heating. I think I made a strong mistake purchaseing this mobile. 

[ashit_adhikari_s23]

Never buy exynos powered devices

[shubh9960]

That's true 😂

[azak]

Good for you 😂 just wait for winters and enjoy

[shubh9960]

Bro winters aane tak hath bhi to jinda rehne chahiye na 👐

[azak]

😂😂

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

1. Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.
2. Decrease the screen brightness.
3. Close background running apps.
4. Uninstall the unnecessary apps.
5. Reduce long duration of graphics intensive gaming sessions as it may cause heating issue.
6. Avoid usage of mobile phone when charging.

7. Update software: Go to Settings > Software update > Download and install > Checking for software update > Software update available > Tap on Download > Downloading updates > Tap on Install now.
Note: Your phone will restart after the update is installed.

8. If the issue is still not been resolved, Reset the device:
IMPORTANT:
• Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
• Remember google password before resetting the device because it is required during initial setup.
• If you do not remember it, then reset, (Forgot password) your google account.
• For this:
• Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select ""try another way"" > Next > Enter a new password > Next.

Please follow the below steps to reset the device:
Settings > General Management > Reset > Temporary cloud backup or External storage backup > tap on Factory data reset (This will erase all data, including files and downloaded apps)

If the issue still persists, after performing all troubleshooting steps, would request you to please visit the service center. Below is the link to find nearest service center
http://www.samsung.com/in/support/servicelocation/

Warm Regards,
Samsung Customer Support

[shubh9960]

Sorry but I performed all of this setting you mentioned.
But result is same and still phone is overheating and I can't use it.
Special mention my hand are literally burning.

[lebmont]

Are you facing battery drainage as well? Mine is draining like crazy. In one hour, 22% without gaming. It's also heating up.