Original topic:

Overheating and Battery Health decrease, Battery-drainage

(Topic created on: 07-04-2026 01:42 AM)
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winter_whispers
Beginner Level 4
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Galaxy S
Dear Samsung, 
I have been using my S24 phone since one year. But suddenly my phone is #overheating so much that I can't even hold it in my hands. Also the phone is #force_restarting due to the over heat. Also the #battery_health decreased despite using it with care. Also the #battery_drainage is very noticeable these days. 
These all happened after the new update. 
Please immediately fix the issues. 
3 Comments
Galaxy S
It's very common for a device to heat and face excessive battery drain for some days after a big update. Do wait for the next security patch and if possible use good guardian's battery guardian and thermal guardian app for limiting heat and battery drain.
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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As you are facing multiple issues on your device, kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve the issue.

Path: Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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dyvc
Beginner Level 2
Galaxy S
Samsung galaxy a234g ki battery health ksa chak kar
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