Original topic:

Oneui 6.1 issue

(Topic created on: 04-01-2024 02:19 PM)
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mg61155
Active Level 3
Options
Galaxy S
Im not talking about batter problems and charging issue but the wifi lag is irritating even on 5ghz 300mpbs videos are lagging on youtube at 1000p this is unacceptable for s23ultra before this happened only once or twice in a month now its regular after the update. If you want premium customers and want them to buy your flagships you need to listen to our problems and pass them to developers or some high executives to help us out or im switching to iphone from next generation again why should i waste my money on androids if i don't get stable experience. Not good experience with s23 ultra with each update its making it worst.... If this continues won't buy samsung anymore. You'll lose one premium customer from the list. Thank you
5 Comments
Pessulove
Beginner Level 3
Galaxy S
It's good update brother
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mg61155
Active Level 3
Galaxy S
I don't use my phone so much for entertainment im a busy person and i use wifi more for work and meetings and when wifi is not reliable its really irritating for me. I dont need circle to search enhance image etc. I need good calls, battery and wifi i cant compromise on this
Pessulove
Beginner Level 3
Galaxy S
OK Bro
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cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue. However, we are taking your valuable feedback regarding this.

Forget the Network: Settings> Connections> Wi-Fi> Wi-Fi network>Tap and hold the Wi-Fi network that you're having trouble with until the menu allows you to select Forget Network.

Kindly reset the network settings. Settings> General Management> Reset> Reset Network Setting.

Switch off your Router (at the wall or with the power button on the router) and wait for 2-3 minutes before switching it on. While you're waiting, press the Power button on your mobile device and select Restart.

Once the router has been successfully connected to the internet again, try to connect to your network on your mobile device.

Make sure there is no interference between the router and your mobile device. Concrete walls, fridges, and microwaves can all interrupt the Wi-Fi signal.

Kindly check and disable the Airplane/Flight Mode on your device.

Check your device in safe mode: https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

Update device software (If available): Settings > Software update > Download and install > Checking for software update > Software update available > Download > Downloading updates > Install now.

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

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any124
Active Level 6
Galaxy S
This is Not acceptable with these kind of service or updates.. which is killing s23 ultra .
1) Wifi connectivity.
2) camera quality 3 ) no proper optimisation
4 ) so many Apps are not working properly
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