Original topic:

OneUI7 doomed?

(Topic created on: 05-20-2025 02:17 PM)
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VulTure69
Beginner Level 2
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Galaxy S
S21 FE 5G | Is it only me or someone else too facing 5G connectivity issue after OneUI7 update? Or is it just regional? [India, Chhattisgarh]
7 Comments
deepakchand
Beginner Level 2
Galaxy S
I also have face same issue of connectivity
VulTure69
Beginner Level 2
Galaxy S
The 5G randomly keeps switching to LTE is that what u r facing too?
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Galaxy S
It happened to me when I updated it to oneui 6 but a factory reset resolved my issue
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goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also ,click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy S
Your's most welcome to here.
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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, you are unable to use 5G on your device kindly visit the given links to resolve your issue.

● 5G in your Galaxy device: https://www.samsung.com/in/support/mobile-devices/how-to-use-5g-on-your-galaxy-phone/

● Network optimization: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-optimise-network-...
Note: kindly contact your network service provider once to make sure there is no issue from their end.

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send).

Warm Regards,
Samsung Customer Support

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