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09-17-2024 10:25 AM in
Galaxy SDear Samsung Member,
Greetings from Samsung Customer Support!
As per your concern, we would request you kindly perform the following steps to resolve your issue.
Remove the screen protectors and cover from the device once and check the issue after restarting the device.
Path: Press the power and volume down keys simultaneously for a few seconds.
Clear app cache through Device care:
Settings > Device care > Storage > CLEAN NOW.
The clear cache memory of a particular application:
Settings > Apps > Now pick the app you like to clear off the cache memory > Storage > Clear Cache.
Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.
Enable/ Disable sensitivity touch: Settings> Display >Touch sensitivity.
Check space availability: Settings > Device Care >Storage.
Clear app cache through Device care:
Settings > Device care > Storage > CLEAN NOW.
Keep your app updated: Tap on Google Play Store app or Galaxy Store> Manage apps & device> Apps available to update> If you want to update apps individually, tap See details and then tap the Update button next to the app you would like to update.
You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.
Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.
In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Warm Regards,
Samsung Customer Support