Original topic:

One new bug

(Topic created on: 08-23-2024 03:16 AM)
178 Views
dipankarjan
Active Level 2
Options
Galaxy S
In samsung s21 fe 5g a new bug have been found . When i play youtube in popup window it play only sound without video . Samsung india kindly solve this
3 Comments
Anand_Avn
Active Level 9
Galaxy S
Yeah this happing with me also. Faced with S6 Lite, A7 lite, A34 & M14.

Solutions: don't use utube as pop-up form full screen; it will cause issue(play only audio~some times). Open direct pop-up then play videos; work fine.

Other Solutions: use group/family utube subscription ₹30/mnt/person. I'm using premium since more than 1 yrs with frnds
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goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also,click on 3dots in my reply section and click on accept solution. Thanks.
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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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