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04-15-2025 01:38 PM in
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04-15-2025 01:41 PM in
Galaxy SIf this reply answered your query please tap 3 vertical dots to the right of my reply and tap "Resolved". Thank you 😊
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04-15-2025 01:45 PM in
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04-16-2025 01:26 AM in
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04-16-2025 08:22 AM in
Galaxy S
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04-16-2025 10:21 AM in
Galaxy SDear Samsung Member,
Greetings from Samsung Customer Support!
As per your query, we want to inform you that as of now we do not have any information regarding the stable UI 7 update for your device model. So, we would request you to please stay active on the Samsung Members application and you will be notified automatically on your device.
Please perform the below-mentioned troubleshooting steps, these may help in resolving your concerns.
1. Galaxy device heating issue: 1.Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.
2. Decrease the screen brightness.
3. Close background running apps.
4. Uninstall the unnecessary apps.
5. Reduce long duration of graphics intensive gaming sessions as it may cause heating issue.
6. Avoid usage of mobile phone when charging.
2. Galaxy device performance issue: ● Check space availability: Settings > Battery and device Care > Storage.
● Check RAM in your device: Settings > Battery and device Care > Memory.
● Check app cache: Settings > Device care > Storage > CLEAN NOW.
● Clear cache memory of a particular application: Settings > Apps > pick the app > Storage > Clear Cache.
● Remove memory card: Apps > Settings > Device maintenance > Storage > More option > Storage settings > SD card > Unmount.
● Remove third-party accessories.
● Kindly disable Power saving mode( if enable).
● Update device software (If available): Settings > Software update > Download and install > Checking for software update > Software update available > Download > Downloading updates > Install now.
● You can reset your device by following the steps:
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember the password then advise to reset (Forgot password) your Google account.
Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings. This will erase all data, including files and downloaded apps.
In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
Warm Regards,
Samsung Customer Support
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04-16-2025 04:08 PM in
Galaxy S