I hope this letter finds you well. I am a loyal Samsung customer and the owner of a Galaxy S20 FE 5G (model number: SM-G781B/DS, IMEI: 352xxxxxxxxx159. I have been using this device since 14/10/2024, and it continues to perform reliably.
However, I have noticed that my device is no longer receiving the latest One UI updates, including the recent One UI 6.1 (based on Android 14) and any subsequent versions like One UI 7. While I understand that software support may have a defined timeline, the Galaxy S20 FE 5G was promised up to 4 years of OS upgrades and 5 years of security patches at launch. My current software version is [your current version, e.g., One UI 5.1/Android 13], and I kindly request your assistance in providing the pending One UI updates to ensure continued security, performance, and access to new features.
Could you please confirm the availability of these updates for my model and guide me on how to install them? If manual flashing or any beta programs are available, I would appreciate detailed instructions or eligibility details. I am happy to provide any additional device information if needed.
Thank you for your attention to this matter. I value Samsung's commitment to customer satisfaction and look forward to your prompt response.
As per your query regarding software updates, we want to inform you that for your device galaxy S20 FE 5G, the OS version update were guaranteed up to: Android 13 and your device is already running on the same software version and the Security MR guaranteed up to: October, 2025.
