Resolved! Solved

Original topic:

One UI 8 issue on S24 Ultra (Solved)

(Topic created on: a week ago)
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Members_VnNhnTT
Active Level 1
Options
Galaxy S

I just updated my s24 ultra to one ui 8 and I can't use mobile data anymore. I can still call and receive calls, but I can't access the internet. I have tried every possible way I know to fix that, but nothing worked.

Any idea or advice?

 

Edit: managed to solve the problem by deleting the current wifi APN and rewriting it manually. 

Settings > Connections > Mobile Networks > Access Point Names > then delete the active one related to wifi.

1 Solution


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Solution
Kaustav_Ray
Expert Level 3
Galaxy S
Check APN settings first—they often reset after major updates. Go to Settings → Connections → Mobile Networks → Access Point Names and ensure they match your carrier’s specs. A reset or manual fix usually restores mobile data.

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5 Comments
user082
Beginner Level 2
Galaxy S
Same problem on s23 ultra
Ghanshyam07
Active Level 1
Galaxy S
Reset the network settings and also reset the access point names in network section...
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Anishesh
Active Level 3
Galaxy S
Reset the access points
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Solution
Kaustav_Ray
Expert Level 3
Galaxy S
Check APN settings first—they often reset after major updates. Go to Settings → Connections → Mobile Networks → Access Point Names and ensure they match your carrier’s specs. A reset or manual fix usually restores mobile data.
cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concerns.

● Galaxy device internet issue: https://www.samsung.com/in/support/mobile-devices/how-to-troubleshoot-mobile-data-issues/

● Galaxy device network issue: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-optimise-network-...

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send).

Warm Regards,
Samsung Customer Support

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