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a week ago (Last edited a week ago ) in
Galaxy SI just updated my s24 ultra to one ui 8 and I can't use mobile data anymore. I can still call and receive calls, but I can't access the internet. I have tried every possible way I know to fix that, but nothing worked.
Any idea or advice?
Edit: managed to solve the problem by deleting the current wifi APN and rewriting it manually.
Settings > Connections > Mobile Networks > Access Point Names > then delete the active one related to wifi.
Solved! Go to Solution.
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a week ago in
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a week ago in
Galaxy SDear Samsung Member,
Greetings from Samsung Customer Support!
We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.
Please perform the below-mentioned troubleshooting steps, these may help in resolving your concerns.
● Galaxy device internet issue: https://www.samsung.com/in/support/mobile-devices/how-to-troubleshoot-mobile-data-issues/
● Galaxy device network issue: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-optimise-network-...
If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send).
Warm Regards,
Samsung Customer Support
