Original topic:

One UI 7.0 software update problems

(Topic created on: Saturday)
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jmtukkk7r
Beginner Level 2
Options
Galaxy S
After One UI 7.0 software update,my phone is getting heated more quickly and is experiencing little lags while playing games like free fire,bgmi,call of duty even in low graphics.Everything was fine before this update
8 Comments
armlinker4639
Active Level 6
Galaxy S
Wait for them to release next security patch.
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AvishekG
Active Level 7
Galaxy S
1. Wipe Cache Partition (Safe & often effective)

This clears system junk without deleting your data.

Steps:

1. Turn off your phone.

2. Hold Volume Up + Power button until the Samsung logo appears.

3. Use volume keys to scroll to “Wipe cache partition” → press Power to select.

4. Confirm, then reboot the device.

> 🔄 Do this especially if you’ve never done it after the update.

2. Enable Performance Optimization Settings

In One UI 7.0:

Go to Settings → Battery & device care → Performance profile

Set to "High performance" or "Enhanced processing"

Also, in Game Launcher → Game Booster settings, ensure low latency mode and priority mode are on.

3. Turn Off Unnecessary Features

Disable these to reduce heat/load:

Adaptive brightness

Location/GPS when gaming

Bluetooth & Nearby Share (if unused)

Background syncing for unused apps (via Device care > Battery > Background usage limits)

4. Game-Specific Fixes

Use "Low" graphics and 60 FPS cap in BGMI/Free Fire settings.

Turn off battery saver mode while gaming (it can throttle CPU/GPU).

Check if thermal throttling kicks in: If the device slows down after 10–15 minutes, that’s the system protecting itself.

5. Update or Reinstall Affected Games

Sometimes, games themselves need updates after One UI changes.

Clear game app cache:
Settings → Apps → [Game name] → Storage → Clear Cache

Reinstall if lag persists.
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AvishekG
Active Level 7
Galaxy S
If you find this helpful, kindly accept it as a Solution. It helps others
Tap the 3 dots on my reply and select "Accept Solution." Thank you 😊
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goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer support through Samsung members app as error report also send log files along with this error report for this issue and wait for next update maybe fix it by Samsung team soon. If you like Please accept as a solution it's help to other users also, click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy S
You're welcome to here.
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BiRdMaN
Expert Level 5
Galaxy S
It is a BUG send an error report along with log files to customer support through this members app and Samsung will fix it in the next update. To do that follow this procedure
Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.
If you find this helpful please Accept it as a solution Thank you 😊
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Tech-knight
Active Level 5
Galaxy S
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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concerns.

1. Galaxy device heating issue: 1.Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.
2. Decrease the screen brightness.
3. Close background running apps.
4. Uninstall the unnecessary apps.
5. Reduce long duration of graphics intensive gaming sessions as it may cause heating issue.
6. Avoid usage of mobile phone when charging.

2. Galaxy device lagging issue: ● Check space availability: Settings > Battery and device Care > Storage.

● Check RAM in your device: Settings > Battery and device Care > Memory.
● Check app cache: Settings > Device care > Storage > CLEAN NOW.
● Clear cache memory of a particular application: Settings > Apps > pick the app > Storage > Clear Cache.
● Remove memory card: Apps > Settings > Device maintenance > Storage > More option > Storage settings > SD card > Unmount.
● Remove third-party accessories.
● Kindly disable Power saving mode( if enable).
● Update device software (If available): Settings > Software update > Download and install > Checking for software update > Software update available > Download > Downloading updates > Install now.
● You can reset your device by following the steps:

1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember the password then advise to reset (Forgot password) your Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings. This will erase all data, including files and downloaded apps.

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send).

Warm Regards,
Samsung Customer Support

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