Original topic:

One Hand Mode Issue

(Topic created on: 08-31-2024 01:00 AM)
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freakinaftab
Active Level 3
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Galaxy S
I have recently modified my home screen layout to only include the Home screen mode from the Home screen and App screen layouts. However, I noticed that when I transitioned to one-handed mode, the apps did not open. The remaining screens functioned correctly. I have also updated the One-Handed Mode feature. Additionally, I have verified this behavior in other layouts as well. It only happens to home screen layout. Despite restarting, it remains the same. I have attached a video regarding this.



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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share the same video clips for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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