Can anyone please help me to fix this issue on My S 22 Ultra I can Only Use my Esim My Dual Sim Options aren't available and they are showing are greay out and no physical sim are working
Try restarting the sevice couple of times. Try remove the sim tray and reinsert and restart the device. The above actions not work then You have to approach authorized service centre to sort this issue.
As per your concern, we would request you to kindly perform the following steps to resolve your issue.
● Please follow the below steps: 1: You can try to restart your phone. 2: First, we need to determine whether the error is with the SIM card or the SIM card slot, and You will need to prepare either another phone or another SIM card to perform this.
● Either one of the devices will determine the possibility of the issue.
1- Existing SIM card with another phone. If Detectable, Possible, the existing phone's SIM Slot may be faulty. Please send it to the nearest service centre. If not Detectable, Possible, that the SIM card is faulty. Please refer to the Telco provider. 2-Existing phone with new SIM Card If Detectable, the SIM slot is not faulty. This may be caused by an existing SIM card faulty. Please refer to the Telco provider. If not Detectable, Possible, the existing phone's SIM slot may be faulty. Please send to nearest service centre.
Note. 1: Please restart the phone after changing the SIM card to allow the system to detect. 2: Kindly ensure both testing devices function well before testing.
● Kindly contact your network service provider once to make sure there is no issue from their end.
If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)
