Original topic:

Occasional Heating

(Topic created on: 05-09-2024 06:01 PM)
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AkshayChaubey
Active Level 4
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Galaxy S
Hi, Samsung users. Have you been experiencing occasion heating in phone ? Like, the phone is idle but still heats up. 

Phone: S24 Ultra 
3 Comments
atif12096
Active Level 3
Galaxy S
Yes I am having the same problem

Model using - S23 FE
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Galaxy S
Even i having same issue with s24 ultra.

Battery draining and heating . Spending lacs of money on this is not worth it.
cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, kindly perform the following steps to resolve your issue by the given links.

Galaxy device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

If the issue persists kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

 

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